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"THE WHOLE WORLD IS ONE NEIGHBORHOOD": An Interview with Miry Whitehill, Founder of Miry's List

"THE WHOLE WORLD IS ONE NEIGHBORHOOD": An Interview with Miry Whitehill, Founder of Miry's List

Sarah: Tell us about Miry’s List and why you started the organization.

Miry: So, Miry’s List is a nonprofit organization that I founded in 2016. We work with families who are resettling as refugees in the United States. We are based here in Eagle Rock. However, we work with families all over the country. Currently, Miry’s List families live in 24 states nationwide. The situation when a family is coming through the federal government’s refugee admission’s program is often with a lot of confusion, exhaustion, obviously grief, and oftentimes trauma. At Miry’s List we support families for 12 months from their time of arrival, and we are here in addition to what is provided by the government. We want to make sure that families have a community support system--that is really the point of Miry’s List. The reality is that most of the families who are in our program are coming from countries including Afghanistan, Syria, Iraq, Iran. More recently we are enrolling families from Ukraine and Moldova. Families are coming from communities where they had a vast network of families and friends, and so just imagining one day without friends is hard to imagine. I’m just getting over COVID right now, and just in my home being without my own friends for five days was heartbreaking. I didn’t feel like I could even recognize myself, and that is a lot of what our families report feeling. It is so lonely.

The programs that are offered by Miry’s List are very focused on specific challenges the refugees face, so for example, a rapid response program that is going to impact a family’s first 30 days. That is to address the tremendous challenge of families starting out in homes without the essential supplies they need to be safe, comfortable, and functional. So rapid response is all about making sure that everyone in the family has a place to sleep at night—a comfortable bed. And our approach through this program, because the point of the program is, yes, we want to get every single family a bed. But also, we want to leave them feeling a sense of autonomy and sense of there are a lot of people that really care that I’m comfortable, so that is kind of the dual approach that we take with all of our programs. And what we feel is a success is that at the end of the 12 months, a family will feel so wrapped in love and nurturing, that they will have nothing else to do but pour that out into somebody else that needs help. Because we all have something to give, and that is the cycle of giving.

Miry’s List

Sarah: So, they can then become a volunteer or perhaps work for Miry’s List?

Miry: Yeah, actually most of our staff are people who have lived experience with this and have graduated from our program, and many of our volunteers as well. It is a human instinct: as soon as we have our needs met, our human instinct is to wonder are my neighbors OK? The people that I see at my kid’s school drop off, do they have what the need? And so that is a formal part of our program as well. It is for everyone! There is no income threshold that is the one who gives service. It is literally all of us have something to give. And that approach has totally changed my life.

Sarah: How has your work with Miry’s List enhanced your understanding of what it means to be a neighbor in your community? Has it changed your understanding of that?

Miry: Well, I know so many more people than I did now than I did before Miry’s List began! It really just started with a couple of friends, and it started growing pretty quickly from there once we started getting the word out that we were collecting supplies for one family that had just arrived from Syria. People were coming from all over Eagle Rock, from all over Silver Lake, from Echo Park, from all over Northeast LA because what we were learning at the time is so many American people want to help refugees, and they want an easy mechanism to do so. So just making it available brought so many people together around this one family, and at Miry’s List we refer to “our families” as “OUR families” but also we say “new neighbors” and “our neighbors” and “new American families” and all these terms that are accurate in how we describe the people who are benefitting from our programs. I think it’s important that we can acknowledge that we don’t have to live next door to someone to think of them as your neighbor, to think of them as your partner in making your community better, and there’s a saying that I love. It’s an Arabic proverb and it says, “We and the moon are neighbors” and I love that because it’s just such a beautiful and poetic way of putting it, but like all of us billions of human beings are just standing on this spinning ball of fire, and we are just in space and that means we are all neighbors, and I like to think about it like that.

I think it’s important that we can acknowledge that we don’t have to live next door to someone to think of them as your neighbor, to think of them as your partner in making your community better, and there’s a saying that I love. It’s an Arabic proverb and it says, “We and the moon are neighbors” and I love that because it’s just such a beautiful and poetic way of putting it, but like all of us billions of human beings are just standing on this spinning ball of fire, and we are just in space and that means we are all neighbors, and I like to think about it like that.
— Miry Whitehill

Sarah: It kind of reminds me of this question of technology. In some ways it [technology] helps us see our neighbors, but in other ways, I think it can draw us apart because we can just be sitting in, you know, our houses, but in other ways it helps us see the world. How do you think technology has made us less or more connected to our neighbors?

Miry: Well, I think that things really shifted drastically during COVID when access to technology became equal to access to an education. When schools shut down and families were coming to the US, there was a short time when the refugee program paused during COVID, but families were coming, basically the whole time, and you know, for a family whose coming without a built in network of friends and a community, it is very difficult. That isolation that all of us felt, really kind of burning inside our soul, that was exacerbated for folks who are in the Miry’s List program, and recognizing that kids could not access their classrooms without a device at home, that quickly became, this isn’t a luxury, this is a necessity because it is their human right to be able to access their classroom.

Here we are, it’s 2023, our schools have reopened, but meanwhile in Afghanistan girls and women are not allowed to go to school after 7 th grade, and their access to education has been taken from them. It is a negotiation of a lot of conflicting feelings, and our families rely on technology because that is your translator in your pocket. It is going to let you call your mom and let her know that you arrived safely. When your partner goes to the grocery store, and you are in a new neighborhood, and you don’t know when they are going to be back, your phone is the only way you can communicate with them. And there are families that have been separated. Imagine being separated from your partner at the airport, and then they get on a plane, and they leave the country, and you don’t know when you are going to see them again.

Sarah: Yeah, that sounds terrifying.

Miry: And for the kids. And then reuniting as a family, some months later—6 months later, a year later—that is going to take time for that wound to heal, and so a cell phone for somebody in that situation is going to be a comfort to know that you are tied to that person. That they are not going to be taken away from you the way that they have been. This is a valid fear. It will probably take more than a generation for some of these wounds to heal, so I would say technology is an absolute necessity, not a luxury. I’m talking about cell phones, laptops, and tablets for younger kids; for our families, these are absolute essentials for keeping in touch, connecting with the outside world, and for education.

Sarah: I see how all of that is just so important. And how in COVID it became even more important. I imagine it was hard and people didn’t necessarily know if and when they could go back to where they came from originally, but during COVID it was even more uncertain about what was going on with their family members.

Miry: Yeah. And there were times where there were COVID surges through refugee camps and very little healthcare. And it is very, very freighting. And even here, we have world class hospitals that were setting up beds in parking lots. I think that that experience really gave people whose lives had never really been directly impacted by war, or really have ever been in a situation where they had to flee persecution or something like this. This is like what ties the experience of all refugees together, all over the world, everyone has a unique experience that is totally their own. The thing that ties them together is they fled violence and persecution and they can’t return home.

And then COVID happened and then suddenly everyone has this firsthand experience to be afraid of what’s on the other side of the door. Because most reasonable people were feeling that, and so that does connect us in a way with what it might feel like to be afraid, just even in your own home. And there’s plenty of people who were like, we are going to go move to the mountains for a couple of years, we are going to go to a house in Hawaii, and we are going to go visit my family in Australia—they have a totally different COVID situation--and that’s migration. That is what families do. They look at the cards they are dealt, they look at the resources they have, and the say all right, this is what we are going to do. This is going to have the safest outcome for our family, and ultimately that is what the experience of a refugee family really is.

How can we make sure that our kids are with the tools that they need to become the welcomers to those students? To show them what they can do even if it’s something as simple as looking at them and waving and smiling at them. I think there is a way we can create more opportunities for those bridges, be it in the classroom or at the playground at our local school. We have an afterschool club called “People of the World” and it is a ten week training for welcomers. It is for ages TK-2 nd grade, and each week we focus on a different issue. It comes together to get these kids to a point where they can become the official welcomers of the school. This is something that even a 4-year-old can understand. It addresses such a basic human need: Everyone wants to feel safe, they want to feel loved, and they want to feel important, and I can tell even your little one, he can understand that. Every single human being needs these things.
— Miry Whitehill

Sarah: Yeah, that is very true. It changed the way many people live, or where they decided they could live, and they had the privilege to do that, many of us here. So, what would you say, what kind of relationships have developed between the volunteers and the people in the program. And you were saying a lot of time, the people in the program become the volunteers, so I imagine there have been friendships and many different kinds of relationships that have developed, but what sticks out to you the most?

Miry: Well, we launched a program called SANAH (Supporting American Newcomers At Home). It’s a virtual home learning program. We originally launched it because our families were saying we need English classes that we can do from home. So, we thought, OK, let’s just bring on some tutors and give them an ESL-based social-emotional curriculum. Let’s connect these helpful volunteers with families and everything will be great, and people can make some new friends. And we ran that program for a few consecutive cohorts of students, volunteers, and tutors for 12 weeks each. And what we found when we surveyed the participants on both sides is that while the whole thing was in the context of having a conversation in English, people were not sticking to the curriculum like grammar and letters and how to spell things.

They were talking about why are the chickens so big at the grocery store in November? Tell meabout Ramadan? I hear about it, but I don’t really know what it is all about. Tell me about what you are wearing? I’ve never seen a dress like that. And this cultural exchange was happening because we were connecting people who had previously been intentionally isolated from each other by this governmental program idea that refugees shouldn’t be dependent on society, so let’s make sure they have a case worker for 90 days, but we don’t want to mix them up too much to make them dependent. But what we find time and time again: Each time we make these connections between our helpers, our volunteers, and our families are that we are interdependent, all of us. We need each other. We need each other to learn, to learn about each other, but also to learn about ourselves. And I know that everyone who is reading this or watching this can probably relate to someone asking you a question, and you answer them, and you realize, I just learned something about myself! And that happens all the time.

The other thing I notice is that resettlement is a time of transition. It is a transformative time in someone’s life. What are the hardest times in someone’s life? It’s having a baby, getting married, and moving. Those are three of the five most stressful times in someone’s life. So, if we can think of this big global crisis of refugee resettlement as a transformative time for a family, and then we can intervene at that time with love and care and friendship and support, we are creating moments that will be remembered for generations. Because every single person will remember the people that showed up for them in those transformative days, and they will tell their children about them if their children don’t remember, and they will tell their children’s children about them, and I think that’s really important for our volunteers to understand. Even volunteers who aren’t sticking with it for 12 weeks to do a program. Even somebody who writes one welcome card.

Sarah: Oh, I love that.

Miry: I’m going to read it to you: Hello new friend. Welcome to your new home. I know this has been a long journey for your family and we are so lucky to be your new neighbors. We are happy to welcome you into our community, and we welcome you with open arms and full hearts.

With Gratitude, Ana

And she made this beautiful cover art. And you know, this little one.

Sarah: Oh, I love that. That’s so great.

Miry: This one says: Dear Friend, Welcome to the United States. It takes a lot of courage to make a big move like that, and I admire you for taking this risk. We welcome you with open arms. I hope to meet you one day soon.

Sarah: That is so sweet. It makes me want to tear up, thinking about coming to this unknown place, and then to read something like that.

Miry: So, we send out hundreds of these. I have a box, this high, next to me, and we get photos from our families back. These are on the wall in an apartment, stuck to the refrigerator, on the windows because it is the message that counteracts all of those fears of you don’t belong here, you are isolated, your problems are yours alone, and nobody is here to care for you. These are valid fears that folks who have been on this journey can hold in their hearts, and then they receive these heartfelt letters, and it helps to counteract, to soften some of that, with a little bit of wonder: maybe I do have more friends than I realize here, and maybe the American people are welcoming towards refugees. Maybe the thing that I saw on the media, about the way Americans feel about refugees, isn’t 100 percent accurate to the way my neighbors feel about me. And that is how we can create bridges. Even without people meeting each other face to face. So, I think that is pretty powerful.

Sarah: That is really powerful. That reminds me: Does there tend to be a language barrier a lot of the time or how does that work?

Miry: Typically, for a lot of our families, one or more of our family members will come already speaking some English because there are a lot of people that were English interpreters in Afghanistan that worked with the US military there. However, in many cases, the entire family is learning English. And that means that school-aged students are going in every day surrounded by their contemporaries, and they are going to be in an ESL program at their school. The same isn’t always true for their parents or older siblings. You know college-age siblings aren’t necessarily as integrated to daily English learning as the younger students and that language barrier creates awkwardness.

Socially it is difficult to communicate with somebody who you don’t share a first language with. But also, there are all these fears in learning a first language. Because basically to learn a new language, you have to surrender to just being wrong. Can you just agree that you will be wrong a lot of the time? The fastest way to learn a language is you have to practice. And you have to practice being not perfect at something. For some personality types, no problem. For other personality types, that is really hard. There are people who are very perfectionistic, who don’t feel comfortable doing something unless they can do it 110 percent, and I know those people, that’s not me. That’s really what it takes to learn a new language. And can you be vulnerable in a group of strangers to say something and potentially say it totally wrong? What if I have an accent? What does my accent say about me? What can we do as people who are native English speakers for people who are talking with us, who are using an accent? I think that we can play a big part in making it more comfortable for them and remembering if someone is speaking with an accent that means that they speak more than one language, and that is admirable and thatis impressive.

Sarah: My son is in a dual immersion program, and I do not speak another language, and for me the fear of talking to him sometimes feels overwhelming, so I can’t even imagine. He’s just my son! He’s always correcting my accent. What advice would you give people who would like to reach out to their neighbors but don’t know how to start?

Miry: No matter where you live, there are local community organizations working with refugees near you, even if it is at the library, there are programs for new Americans. I would say if someone is really wanting to get involved locally, the best place to start is Google. Miry’s List is based in Los Angeles, so for a lot of people in LA, they are working with us as a primary mechanism to become welcomers towards newcomers. Not necessarily people who are resettling in Los Angeles because our families are all over the country. We are now in 24 states. And hundreds of cites, by the way.

Sarah: That’s been since I talked to you last in 2019. It seems like it wasn’t that long ago.

Miry: It wasn’t that long ago, and actually that was really the turning point when we started receiving a lot of requests for services out of state, and now 30 percent of our program recipients live in the DC metro area, and there is a lot that we can do virtually to make sure that families feel connected. Just this morning I was talking to someone, she’s a graduate of our program, and she is somebody who is a cardiothoracic surgeon from Afghanistan. She’s taken herself through medical school for a second time to go back to where her heart is. Her mom is also a cardiothoracic surgeon. She has a two-year-old and has her hands full. She works at a luxury car dealership, selling cars to make ends meet, and her life is hard. The amount of resilience, persistence, hard work, and talent, I mean, I cannot imagine being able to sell a car to someone, and in another language, like she is also one of their top sales people. Literally anything that you do you are going to be really good at it, obviously, that’s the kind of person she is. But just being a friend is something that is so important to people. I have been in a hundred different points of my life where I just really needed a community support system—that’s what I try to draw from when I get the chance to show up for someone who is in a hard time in their life, just listening, and being a listening ear is a very powerful thing.

The other thing I want to mention, because we talked about kids and classrooms: new arrival students are enrolling in our schools, in every single school district. In my kid’s school there are three Ukrainian families who just got here this year. So, what can we do as parents and caretakers of our kids? How can we make sure that our kids are with the tools that they need to become the welcomers to those students? To show them what they can do even if it’s something as simple as looking at them and waving and smiling at them. I think there is a way we can create more opportunities for those bridges, be it in the classroom or at the playground at our local school. We have an afterschool club called “People of the World” and it is a ten week training for welcomers. It is for ages TK-2 nd grade, and each week we focus on a different issue. It comes together to get these kids to a point where they can become the official welcomers of the school. This is something that even a 4-year-old can understand. It addresses such a basic human need: Everyone wants to feel safe, they want to feel loved, and they want to feel important, and I can tell even your little one, he can understand that. Every single human being needs these things.

Sarah: Thank you so much for doing this. Is there anything else you want to add or comes to mind?

Miry: Two things - These will be linked below. The first thing is a newer program of Miry’s List called our Welcomer’s Circle. For somebody who really wants to get involved, this is our monthly giving program and at whatever level. Ten dollars a month is a very helpful thing because with monthly donations, we are able to plan for the future. That is one of the most helpful ways that someone can get involved.

The other thing that I want to say is me and Jennifer wrote a book together called, Our World Is a Family: Our Community Can Change the World. This is very helpful for parents who want to talk to their kids about these issues. So, this is why we wrote this book so parents, teachers, caregivers, and grandparents would have a way to have the difficult conversations about why people move around the world as refugees, and what we can do to become the welcomers at our space. That’s another tool.

Sarah: Awesome. Well, thanks again!


Sarah Butcher, LMFT is constantly reminded that we all seek to make meaning out of the human experience, from seeking to understand our fears, insecurities, and wounds, to making sense of our moments of joy, anticipation, and contentment. As a Licensed Marriage & Family Therapist, Sarah believes that healing happens in the context of genuine relationships.

Links: Welcomer’s List: https://www.pledge.to/mirys-list-welcomers-circle Our World Is a Family: Our Community Can Change the World: https://miryslist.org/ourworldisafamily

Home: Ducky

Home: Ducky

This November, MHT is participating in the Miry’s List Friendsgiving Fundraising Drive. The money goes to programs that support refugee families that have been resettled in the United States. In tandem with these efforts, our clinicians are writing posts reflecting on what home means to them.

This sculpted mass of cotton and fluff became a soft and portable vessel where my sense of home resided. He allowed me to take that sense of security with me wherever I went.

His name is Ducky. Not exactly the most creative choice, but it’s a fitting name considering he is an eight-inch tall plush-animal duck. His simple name aside, Ducky was my first best friend.

Now, many mature adults may think Ducky is just the sum of his parts: Cloth and stuffing. But if you were to see how I carried him with me as a child, I assure you, for a fleeting moment, you too would understand how real he is (*cough cough… I mean, was). This sculpted mass of cotton and fluff became a soft and portable vessel where my sense of home resided. He allowed me to take that sense of security with me wherever I went.

Lauren Ziel, MSW .JPG

As it turns out, I am not alone in this attachment phenomenon. Many other children develop similar attachments to inanimate objects. In fact, by eighteen months of age, 60% of children form some kind of attachment with a soft object (e.g., plush or blanket). Researchers theorize inanimate object attachment allows a child a secondary secure-base to explore; in other words, the child projects their felt sense of security with a primary caregiver(s) onto another non-living entity and thus utilizes the secondary security object to increase their range/capacity to explore and learn from their surroundings.

Ducky definitely facilitated many of my exploration efforts. There were many times when I accompanied my mother (a physician) to the hospital when she made rounds. A hospital can be a scary and overwhelming place for anyone (let alone a young child) and I always brought Ducky with me to help pass the time. While I was normally shepherded to the doctor’s lounge to play on the wheel chairs and feast on what seemed like a neverending supply of doughnuts…. on one particular occasion, I was left at the nurses’ station. With Ducky on my lap, I patiently waited. I counted the number of times red lights flashed over patient doors and I tried to psychically incept a page for Dr. Evans over the hospital intercom.

What seemed like hours passed. And just as all sense of novelty began to wane… a jar caught my eye. Within the jar, there were what appeared to be small-ish brown boogers wiggling through the water. My curiosity overwhelmed me. Manipulating Ducky’s stubby arms around the lid, I proceeded to open the jar to investigate its contents further. As it turns out, those “boogers” were medical leeches and it was not until I had placed half a dozen onto myself, Ducky, and the desk where I sat waiting, that a nurse discovered my innocent transgression and released one of the most awesome screams I had ever heard to date.

While it’s arguable if the leech fiasco enhanced my overall understanding of the world around me, it did give me an experience that I will never forget. If I hadn’t brought Ducky with me that day, I probably would have never opened that jar. In fact, if I did not have Ducky, I probably would not have done a lot of things.  I probably would have been more shy on my first day of pre-school; I might have taken longer to learn how to ride a bike; or maybe I would not have made my bed every morning so Ducky could have a neat place to sit as he waited for me to get back from school. Having a separate entity like Ducky (to both rely on and provide for) enabled me to venture out in my environment where I was tasked with maturing intellectually and emotionally.

Once the object that housed my burgeoning (but yet to be self-avowed) curiosity, Ducky now lives as a symbol of home – that intangible place I can come back to when the world around me gets scary.

Looking at Ducky now, he is tattered by love. Long gone is the bright yellow fluff that lined his body; now just grey porous cloth, worn ragged by the thousands of nights I held him as I went to sleep. His right foot is only a crudely stitched stub – a battle wound from the great dog-chewing incident of 1991. His beady plastic eyes, once lost in the yellow down of his face, now bulge from his threadbare fabric as if to see and know me more clearly than ever. Once the object that housed my burgeoning (but yet to be self-avowed) curiosity, Ducky now lives as a symbol of home – that intangible place I can come back to when the world around me gets scary. He reminds me I am brave, and competent, and am safe enough to remain curious because there is always some kind of home to come back to... even if that home is inside yourself … or in my case, a duck. 


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HERE'S HOW YOU CAN PARTICIPATE IN FRIENDSGIVING WITH US:

Give! Visit our Miry’s List campaign page and make a donation. It's that simple and no sum is too small. Truly.

Follow! Be sure to follow us on Instagram and our blog throughout the month of November. We will be reflecting on what it means to be welcomed, received, and known.

Share!  Help us spread the word. You can do this by sharing our social media posts or links to our Miry’s List Friendsgiving Fundraiser page.

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A little about Miry’s List:
Refugee families come to the United States seeking a safe haven from violence and persecution in their home countries. They leave behind family and friends, as well as virtually everything they own. Many Americans, seeing these families in their communities, wonder: What can I do to help? Miry's List provides a mechanism for people to directly help new arrival refugee families with the things that they need to get started in their new lives – from diapers to beds to cleaning supplies and toiletries. To learn more, visit miryslist.org.


Lauren Ziel, MSW is a Registered Associate Clinical Social Worker, ASW #76483, working under the supervision of Saralyn Masselink, LCSW . Through the use of movement and mindfulness, Lauren develops specialized treatment for anxiety, depression, eating disorders, challenges in life-stage transitions, relational difficulties, and identity/intrapersonal development.

Imperfect Parenting Group - New Members Welcome

Imperfect Parenting Group - New Members Welcome

When my son was two years old I joined a playgroup through a community outreach organization. The goal of this organization was to bring mothers and children of the same age, living in the same community, together for a weekly play date. Although the mothers and toddlers had community in common, we were diverse in many ways. Reflecting back, our ability to embrace and honor each others' differences created a safe space to parent with authenticity.  Feelings of overwhelm, confusion and frustration as a parent were met with understanding - there was no pressure to be “perfect.” As our children played, we shared parenting tips and explored how are own emotional process challenged or supported our parenting. We utilized each other’s knowledge and strengths and leaned on each other for support.

...our ability to embrace and honor each others’ differences created a safe space to parent with authenticity. Feelings of overwhelm, confusion and frustration as a parent were met with understanding - there was no pressure to be ‘perfect.’

Through the preschool years, we build memories together at local parks, children’s museums and backyard visits. We delivered meals when siblings were born and celebrated our children’s milestones together. We had successfully created a village.

Several years later, members have moved, children have gone to different schools and a couple of friendships remain a valuable part of my present life. Looking back, that special group of women reinforced that we are all imperfect parents seeking community, connection and acceptance.


Laura MacRae-Serpa, MFTI, CCLS has special interests in supporting children and families navigating adoption and the challenges of chronic illness.

A Place to Dwell: An Interview with Annie Choi, Owner of Found Coffee

A Place to Dwell: An Interview with Annie Choi, Owner of Found Coffee

Annie Choi, Founder and Owner of Found Coffee in Eagle Rock, Los Angeles. 

Annie Choi, Founder and Owner of Found Coffee in Eagle Rock, Los Angeles. 

Lauren: I’m with Annie Choi from Found Coffee here at Michelle Harwell Therapy....Well, Annie it’s so good to meet you.

Annie: So lovely to meet you, too

Lauren: So we’re talking a lot about the idea of home here at MHT and we’re wanting to know how you came to find a home at Found. So, to get started, maybe you can just tell me a little bit about what drew you to pursue 3rd Wave Coffee and eventually establishing Found?

Annie: Actually that’s a really great question because I was in the process of switching careers - I was working in entertainment and I was working post-production. And so for me, something that’s really important is storytelling. And so I thought “OK I’m going to tell stories in TV.” And when I was working in post-production, I was actually behind a screen for 12 hours a day with headphones, so it ended up being very isolating and lonely. And I’ve always wanted to open a coffee shop - going to coffee shops and coffee shop-hopping has been a hobby for me.  So, when I entered coffee, the first two weeks of being in coffee I felt like my lifelong friends.

I think it’s because just being in the service industry, too, people are welcoming and they know about customer service. And so for Found I wanted definitely to create a space where people were comfortable.  And I think also the church for a really long time has been a place where people have been able to find community.  And I think LA has changed and I go to church, but I feel like as I was working in coffee, I found a lot of regulars found community in the coffee shop. And so I wanted to create that kind of vibe and that kind of atmosphere at my own coffee shop.  And I think Eagle Rock is the perfect place for it because everyone here is so supportive of small businesses and I have SO many regulars. And I think the regulars are the heartbeat of my coffee shop, they allow me to pay my guys, they come every day, we know their kids, we know their dogs, so I think in that sense for Found I wanted home for a lot of people. And a cup of coffee is very comforting.  And I think that too creates a sense of home and a sense of familiarity. And so I was really excited to do that and it’s kind of evolved to be that for a lot of people, especially in this kind of community.

Lauren: Beautiful - how you’ve been able to transfer that desire for community into your passion for coffee. Can you tell me about the first cup of coffee you really enjoyed?  Where was it? Who was with you?

Annie: So, I didn’t actually start drinking real coffee for a while, until I was in college. I can’t tell you when I had my first cup of coffee but I can tell you my best cup of coffee.  When I was switching careers, during my gap year, I went to Costa Rica on my own and went to a coffee plantation and I had the best cup of coffee in my life. The beans were grown there. And I like to put sugar and milk in my coffee sometimes, and the sugar was grown there, they had a sugar plantation, it was crystalized there, too, the milk was milked from the cows on the farm...So it was just this natural, everything organic, wonderful cup of coffee that I had gotten from the source. And I realized how much work went into it and so that’s definitely - it was just - it was so incredible. 

Lauren: Yeah and I feel like that ties into community, too.  It’s not just an isolated cup of coffee.  There are people who harvested the beans, there’s folks who milked the cows...

Annie: The family who owned the farm...yeah they put a lot of hard work into it.

Lauren: In this day and age, and especially in Los Angeles, 3rd wave coffee shops have become a place for people to meet, artisan coffee is a common topic of conversation, it’s even a listed interest in many instagram bios…what is about coffee specifically that you feel draws people together in Los Angeles?

Annie: Well, I think 3rd wave coffee just started to explode in the last 5 years. Thankfully, there have been coffee shops for ages and ages, but I think specialty coffee, because there is such craft and care that goes into the product -   a lot of specialty coffee shops are independent, mom and pop shops - because of that I feel that a lot of people in LA, especially, know what is a good product.  They also want good product and quality.  In 3rd wave coffee there’s just so much effort that goes behind it.  I don’t know if anyone has explained to you what 3rd wave coffee is, but this is what I tell my guys whenever I interview them.  First wave is instant coffee, mass commodity delivered to your home, immediately available.  Second wave is the fast-food culture of coffee.  3rd wave is where you’re actually caring about the origin of the bean, everything is hand crafted by the cup. And so there’s a lot more care that goes behind it. And I think because of this artisanal food movement, there’s so much love that goes behind it, there’s a lot of passion.  People are drawn to that.  Because they know it’s been made with love. 

Also, I think with Found, especially, - I was instilled with this knowledge when I was working in my first coffee job - my old boss told me, “You can’t teach personality.” And I think customer service is a big part of my shop in the sense that all my staff, they’re very kind people.  They’re very warm.  Thankfully I have control over who I can staff.  I think people are drawn to that too.  With other shops, I hear this a lot, “I hate it when in 3rd wave coffee shops, the baristas are so snobby.” Whereas for me I don’t like to say that we’re “coffee snobs,” we’re “coffee enthusiasts.” With my guys I stress to them that they be friendly.  In the interview process I see if they have a good heart.  With the bigger chains, it’s harder to handpick people that are good-hearted because they have so much volume and they just need people to work.  Whereas for me, I’m definitely smaller and I get to choose. And I’ve told my guys too it’s really important for them to develop relationships with the regulars.  To know their first names, you always get their name. 

Lauren: It’s not just the product they’re getting, but there’s a human behind the coffee and what the human is showing is love behind the coffee. There’s passion.

Annie: It’s the connection.

Lauren: Beautiful. Well, when I was hearing you talk, I was thinking it sounds like coffee is sort of a means to an end - coffee is the means, and the the end being community, human connection or - home.

Annie: I like the way you put that, it’s actually right on the ball.

Lauren: We’ve been reading a psychoanalyst called Robert Stolorow, here at MHT and in his works, he writes about the importance of finding a relational home.  He shares about, and I’m liberally paraphrasing here, how mismatched or shattered pieces of our story need to discover a home within relationship - with friends, families, coworkers, communities.  How do you feel Found coffee represents a kind of home for mismatched pieces in that way?

Annie: Hm. Well, maybe not mismatched pieces, but the vast array and types of people that you meet in a coffee shop are so different. I think being a coffee shop owner, I get to meet these people, and their stories all add to mine. I love hearing people’s stories and where they’re from and I think behind it all is that everyone struggles, everyone struggles well, everyone has joys, too.  And so I tell this to my staff, “if you have a rude customer, give them the benefit of the doubt in the beginning.  You don’t know their story, you don’t know if they’re having a bad day.” 

The type of people, the network of people I meet, they are the mismatched pieces, and the connection between them all is that they are human.  I am so thankful because I get to meet so many different types of people. Something I like to do, on a personal note, is to connect people to each other. So, for instance, we had a guy who was a recruiter at an entertainment studio and I know that my friend has been wanting to animate forever and so I connected the two.  And I asked, “Can I do an intro?” And they both were like, “Yeah!” 

And then also on the other hand, too, I think coffee shops are a really special place where people who are on the shyer side, I get to bring them out.  We have a little bar area and it’s three seats, it’s very close to the barista making the drinks. When I first opened, a girl, I could tell was into coffee, but she didn’t want to talk.  And as she came every other day for weeks I got to know her, I slowly got her to talk, and then I realized she wanted to intern at Found.  So I interviewed her and she is one of my best now.  I told her on the first day, “You need to learn how to need to talk! It’s ok to talk.”  And she said, “I know, I know. I’m a little shy.“ And I said, “That’s ok. We’ll find a way for your passion to come through, too.”

Lauren: There are people who have their own unique stories as customers. They feel care in the product, or they feel the care in customer service, they’re understood, there’s a patience there.  We’re all human.

When I think about coffee itself, it draws to mind aspects similar to community - it is warm, comforting; it perks you up when you’re having trouble getting through your day; it is rich and flavorful - even to the last drop.  What do you consider on a daily basis (from coffee composition to design of your space to interactions with people) that helps Found Coffee consistently feel like home for your customers?

Annie: When people ask me why I call Found Coffee "Found," I have two main reasons, and then a third one.  First one is that a lot of things in my shop are Found.  They are vintage, upcycled.  They have been loved, and they will be loved again.  Secondly, I want community to be found, it’sa very big thing for me.  In the beginning I had one communal table, now I have two.  I’m really eager for people to meet each other and not to be a Laptop City.  I love introducing regulars to each other, because then they know the person in their own neighborhood. It’s really great! The third reason why I called Found Coffee “Found” was because I really found who I was in the last 5-6 years, and one of those parts is I found myself in coffee.  And I think with all these elements, the communal tables especially, that’s a big part in just providing a space and a place where people are able to find each other in community.  It allows for people who haven’t seen each other in a long time to meet.  And I think also with the design of the shop, it’s not 30 single tables.  I also like to keep it very bright.  You see some coffee shops, they’re darker, they’re a little more somber.  For me, even the espresso machine is yellow!  I think the reason is, you know a lot of Subway restaurants are painted yellow, the walls yellow because it invites people.  For me, I took that into consideration for the machine, the main workhorse of my shop, so people feel welcomed, feel invited.  And then yeah, it’s just a place where I hope people feel comforted in that everything is close, you don’t feel like you’re stepping on each others’ toes, but also, you have people are nearby. 

Lauren: There’s so much there.  There’s a sense of closeness with the people you are with, there’s also space to be who you are, and there’s also space to connect. There’s intentional space to connect, where you turn to your right and there’s a person that you can connect with.

Annie: Also a big thing for me is displaying local artists on my walls, allowing creativity from the community to be displayed.  They’re all local artists I’m really proud to say that.  For instance right now is a family.  The father took black and white photos, their 3 year-old girl drew on them and the mother is a weaver and she wove those pieces.  Even in the artwork, I hope to convey family. You know?

Lauren: That’s a huge part of home, it feels like family. There’s elements of that.

Annie: And I think also, our regulars see the same baristas every day.  And so, that is actually intentional, too.  So they don’t feel, for instance, out of place.  I’ve been very fortunate my current staff has been with me for a while.  They’ve actually maintained regular relationships with the locals so that’s really exciting to me, they ask how they are, I think some have friended each other on Facebook.

Lauren: There’s so much thought that went into designing this. You get an amazing product and a sense of connection in a city you so often get lost in. 

Annie: I think something God has gifted me in as an entrepreneur is I am able to create spaces that gather people.  And so I love, I used to hate when my worlds collided, but now I’m just like OK fine you guys have gotta meet each other, so I love that Found is a place where people can just come together.  Something else, is I used to be an event coordinator, and so because of that experience, too, I know what draws people in.  I don’t want my space to feel so cluttered where people feel uncomfortable but where it feels airy, it feels light.  It’s not too over-designed.  Keep it simple so people can do their thing.

Lauren: They can be themselves.  I’m even thinking about the brightly lit space at Found, you can actually see one another, you can actually be curious about the people around you.

Annie: Right, something that I really value is transparency, the reason why my bar is open is you get to see how your coffee is being made from the bar so if people have questions, I’m not gonna look down on you. I don’t know everything, but if you want to learn about coffee and how it’s made and what temperatures it’s at, etc, etc, we’re totally open to tell you, and also to talk about it with you.  So I think people see that, too.  They see that, “Oh, they’re not going to look down on me because I don’t know a lot about coffee.” So specialty coffee -  because it’s a bit more particular, a bit more crafted - it can seem daunting to people.  But I tell my guys, “Be open to it.  Talk to people - they want to learn.” You can tell when people are really eager to talk to baristas and we just engage them in conversation.  So it’s just about being transparent about what you do know and what you don’t know. 

Lauren: If someone is curious you’re responsive to them.  Well it’s been such a pleasure hearing more about your story.  Is there anything else you’d like to add about Found Coffee?

Annie: Yes, something that is really important to me is I don’t want Found to be a place where people feel awkward and excluded.  I am actually quite sensitive to that.  I want to be inclusive.  That’s a big part of community.  And I think community is not defined as a people who are all uniform, and the same.  I think coffee is really lovely because most people love coffee, and we have something to offer most everyone, even with tea, we have tea too.  I feel like it’s a simple meeting ground where people can engage and have a similar interest with people that are different from them.  Community is basically broken people or people who have different stories coming together.  That’s my community at Found and I am super thankful.  

Annie Choi is the founder and owner of Found Coffee in Eagle Rock, Los Angeles. She is also the co-founder of FrankieLucy Bakeshop, a collaborative coffee and pastry shop that will soon open in Silver Lake, Los Angeles.


Lauren Masopust, MS, MFT Intern has extensive experience working with young adults, adolescents, and couples, and specializes in areas of trauma, identity development, and multicultural issues.